bk3e's Privacy Policy

1 Introduction & Scope

bk3e is a trusted online betting and casino platform in Bangladesh. We take the privacy of our users seriously. This privacy policy ("Policy") applies to the bk3e website and all associated services ("Platform").

This policy describes what information we collect when you use our Platform, how we use that information, and the steps we take to protect your privacy. By using our Platform, you are considered to have accepted the terms described in this policy.

This policy applies only to the bk3e Platform. Third-party websites or services — such as payment providers — follow their own privacy policies, for which bk3e is not responsible.

2 Information Collection

bk3e collects your information in various ways. The categories of information collected are listed below:

2.1 Information You Provide Directly

When you create an account or use our services on the Platform, you provide us with the following information directly:

• Full name and information required for age verification
• Email address and contact details
• Mobile number (linked to your bKash, Nagad, or Rocket account)
• Password and security questions (stored in encrypted form)
• Payment transaction details

2.2 Automatically Collected Information

When you browse our Platform, the following information may be collected automatically:

• IP address and device identifier information
• Browser type, version, and language settings
• Operating system information
• Time spent on the Platform and pages visited
• Referral source (where you came from before arriving at our site)
• Information collected through cookies and similar tracking technologies

2.3 Verification Information

To ensure account security and legitimacy and to enforce responsible gaming policies, we may collect documents required for identity verification. These documents are stored with the highest level of security.

3 Purpose of Information Use

bk3e uses collected information only for specific, legitimate, and transparent purposes. We use your information for the following purposes:

• Account Management: To create, manage, and secure your account.
• Service Delivery: To operate gaming, betting, and payment-related services smoothly.
• Identity Verification: For age verification and fraud prevention.
• Customer Support: To resolve your issues via 24/7 live chat and email.
• Payment Processing: To complete deposit and withdrawal transactions via bKash, Nagad, and Rocket.
• Communication: To send important policy updates, security alerts, and account-related notifications.
• Responsible Gaming: To monitor gaming behaviour and provide assistance when needed.
• Fraud & Abuse Prevention: To maintain the security and integrity of the Platform.
• Service Improvement: To conduct analysis aimed at further improving the user experience.
• Legal Compliance: To comply with applicable laws and regulations.

4 Data Storage & Security

Ensuring the security of your personal information is one of bk3e's highest priorities. We apply industry-leading technical and organisational security measures.

4.1 Technical Security

• SSL Encryption: Our entire Platform is secured by SSL/TLS encryption, which keeps all data transfers between your browser and our servers safe.
• Password Hashing: Your password is never stored in plain text — industry-standard cryptographic hashing technology is used.
• Firewall & Access Controls: Our servers are protected by multiple layers of firewalls, and only authorised staff can access user data.
• Regular Security Audits: We conduct regular security reviews to identify and address potential vulnerabilities.

4.2 Data Retention Period

We retain your information only for as long as it is necessary or legally required. Even after an account is closed, certain information may be retained for a defined period to meet legal obligations. Once that period has passed, the information is securely deleted.

4.3 Security Breach Response

If a security breach occurs that may affect your information, bk3e will promptly notify the relevant users and take the necessary protective measures.

5 Sharing Information with Third Parties

bk3e never sells your personal information commercially or shares it unnecessarily with any third party. However, information sharing may be required in the following limited circumstances:

5.1 Service Providers

We work with trusted service providers who perform specific functions on our behalf. These service providers receive only the information necessary for their designated tasks and are not permitted to use it for any other purpose. These include:

• Payment processing services (bKash, Nagad, Rocket)
• Game technology providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, etc.)
• Fraud detection and security services
• Technical infrastructure and hosting services

5.2 Legal Obligations

We may be required to disclose information in response to a court order, legal process, or a lawful request from a government authority. In such circumstances, we will provide only the information legally required.

5.3 Business Transfers

In the event of a future merger, acquisition, or asset transfer, user information may form part of the transferred assets. However, in such circumstances, we will notify users in advance, and the new controlling entity will be obligated to ensure equivalent protections under this policy.

6 Cookies & Tracking Technologies

The bk3e Platform uses cookies and similar technologies to improve your browsing experience and maintain service quality.

6.1 Types of Cookies

• Essential Cookies: These are necessary for the Platform's basic functionality. Without these cookies, login sessions, payment processes, and other core features will not work.
• Functional Cookies: These remember your preferences and settings, such as language selection and login details.
• Analytics Cookies: Used to monitor Platform usage and improve services. Information collected through these cookies is anonymous.
• Security Cookies: Used for fraud detection and account protection.

6.2 Cookie Controls

You can disable non-essential cookies by changing your browser settings. Please note that disabling cookies may cause some features of the Platform to not function properly.

7 Your Rights

bk3e respects your data protection rights. You have the following rights:

• Right of Access: You have the right to know what information we hold about you.
• Right to Rectification: You have the right to have any inaccurate or incomplete information corrected.
• Right to Erasure: In certain circumstances, you have the right to request that your personal information be deleted, though this may not always be possible due to legal obligations.
• Right to Object to Processing: In certain circumstances, you have the right to object to the processing of your information.
• Right to Data Portability: You have the right to receive your information in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: If you have provided information on the basis of consent, you may withdraw that consent at any time.

To exercise any of your rights, please contact us. We will respond to your request within a reasonable timeframe.

8 Protection of Minors

The bk3e Platform is strictly for those aged 21 and above. We do not intentionally collect or process information from anyone under the age of 21.

We take steps to verify age during account registration. If we have reason to believe that a user is under 21, we will immediately suspend that account and delete the associated information.

Request for parents: If you believe your minor child has created an account on our Platform, please contact our support team immediately.

9 Payment Information Security

bk3e supports three payment methods: bKash, Nagad, and Rocket. Transactions are processed through these payment platforms, and each provider applies its own security measures.

9.1 Core Principles of Payment Information Security

• We never store your full mobile banking PIN or password.
• All payment transactions are completed via SSL encryption.
• Transaction history is retained only for account verification, dispute resolution, and legal compliance.
• The minimum deposit amount is ৳500 and the minimum withdrawal amount is ৳800.

9.2 Suspicious Transactions

To protect account security, we monitor unusual or suspicious transactions. If any unusual activity is identified, we may contact you or temporarily suspend transactions.

10 Policy Changes

bk3e reserves the right to update this privacy policy from time to time. If there are any significant changes to the policy, we will notify you in the following ways:

• Through a clear notice on the website
• By sending a message to your registered email address
• By updating the "Last updated" date at the top of this page

Continuing to use the Platform after a revised policy is published will be taken as your acceptance of the new policy. However, for significant changes, we will endeavour to obtain your active consent.

We encourage you to review this policy periodically so that you remain informed about the protection of your information.

11 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us. bk3e's support team is available 24 hours a day, 7 days a week to assist you in both Bengali and English.

• Live Chat: 24/7 live chat support through the platform
• Email: [email protected]

For privacy-related requests, we may need some verification information to identify your account. This ensures that we only share a person's information with the right individual.